Customer Experience
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MTL is a privately owned New Zealand company and has financed 1,000’s of customers over 20+ years.
We have access to multiple funding lines which gives us not only stability but also flexibility for many different types of deals.
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Privacy Policy
1. SCOPE
This Privacy Policy applies to MTL Limited trading as MTL Finance (“MTL”, “we”, “us”, “our”) and covers our website (www.mtlfinance.co.nz), applications, and services where this policy is made available.
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2. COLLECTION OF PERSONAL INFORMATION
We collect personal information necessary to provide finance products and services, primarily for the leasing of IT equipment to New Zealand schools and organisations.
How we collect information:
• Directly from you
For example, when you apply for finance, enter into a Master Rental Agreement, or contact us.
• From third parties (Indirect Collection)
In accordance with Information Privacy Principle 3A (IPP3A), we notify you that we may collect personal information about you from third parties where it is necessary to provide our services.
These sources include:
○ Vendors and Referrers
Suppliers (such as IT companies) who facilitate your equipment order.
○ Schools or Organisations
Entities that provide contact details for authorised signatories.
○ Credit Reporting Agencies
To assess creditworthiness and verify identity.
○ Funding Partners
Financial institutions (including banks) that provide the underlying funding for your lease.
Where we collect information from a third party, we take reasonable steps to ensure you are aware of the collection and the purposes for which it is intended.
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3. PURPOSE OF COLLECTION
We collect and use personal information to:
• Assess and process finance applications
• Verify your identity and comply with legal obligations (including anti-money laundering requirements)
• Manage leases, payments, and ongoing customer relationships
• Communicate with you regarding your account or regulatory updates
• Comply with our legal and regulatory obligations
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4. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
• Funding partners and financial institutions
Including banks, who partner with us to fund your equipment.
• Vendors and suppliers
To coordinate the delivery and installation of your leased equipment.
• Credit reporting agencies
For the purpose of credit checking or reporting on payment history.
• Service providers
Those who assist us in operating our business (e.g. IT systems, administration, and document processing).
• Legal authorities
Any person or entity authorised by you or required by law.
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5. STORAGE AND SECURITY
We take all reasonable steps to protect personal information from loss, unauthorised access, use, or disclosure. We use secure systems and ensure that any third parties we share information with are also required to handle it appropriately.
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6. RETENTION OF INFORMATION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and contractual obligations.
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7. COOKIES AND WEBSITE USE
We may use cookies on our website to improve functionality and user experience. These generally do not identify you personally.
You can browse our website without providing personal information, though some features may require it to function.
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8. YOUR RIGHTS
Under the Privacy Act 2020, you have the right to:
• Request confirmation of whether we hold personal information about you
• Request access to the personal information we hold
• Request correction of that information if it is inaccurate or out of date
To protect your privacy, we may require proof of identity before providing access or making changes.
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9. CONTACT US
If you have any questions or wish to access or correct your information, please contact us:
Email: info@mtlfinance.co.nz
Website: www.mtlfinance.co.nz
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We may update this Privacy Policy from time to time. The latest version will always be available on our website.
FEES, CHARGES & INTEREST SCHEDULE
SCHEDULE A: FEES, CHARGES & INTEREST SCHEDULE
(As at 1 December 2025)
BOOKING FEE
$395
For the initial set-up of a contract including processing the application, credit enquiries, security enquiries, documentation, establishment etc.
Note: covers fees payable by us to third parties.
RE-DOCUMENTATION FEE
$395
For amendments such as product changes, Renter changes e.g assignment, changing rental payment terms, release of guarantor, early termination (if agreed by us), etc.
ADMINISTRATION FEE
$50
For providing additional services such as copies of the contact (after initial disclosure copy), additional copies of invoices previously provided, payment dishonours (in addition to any bank charges), refunds, statements, written notice of settlement payouts audit requests etc.
OVERDUE INTEREST
2% per month
If you fail to pay any amount to us when it falls due, we may charge you interest at the overdue interest rate on a daily basis on the overdue amount calculated from the date that amount became due until the date it is actually paid. Such interest will be immediately due and payable. A fee may be payable to compensate us for a reasonable estimate of any loss incurred by us in the event of your default.
Note
The type of fees and charges and the amounts payable may change from time to time. The above list of fees and charges is the current list and an updated list is available on request. MTL may, in its absolute discretion, waive any fee or charge as it considers appropriate.
FEEDBACK AND COMPLAINTS
Feedback and Complaints
We are committed to providing a high standard of service. If something has gone wrong, we want to know and will work with you to resolve any complaint fairly, promptly, and in good faith.
How to make a complaint
If you have a complaint, please contact us by email at feedback@mtlfinance.co.nz and provide details of your concern, along with any supporting information.
What we will do
When we receive your complaint, we will:
- acknowledge your complaint within two working days
- review and investigate the matter
- respond to you as soon as practicable and no later than 20 working days after receiving your complaint
External dispute resolution
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to Financial Services Complaints Limited (FSCL).
FSCL is an independent, not for profit external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL provides a free, fair, and independent service to help resolve complaints.
FSCL contact details:
- Website: fscl.org.nz
- Email: complaints@fscl.org.nz
- Phone: 0800 347 257
- Post: FSCL, PO Box 5967, Wellington 6145
Our Financial Service Providers Register number is 554066.
We are a member of Financial Services Complaints Limited, registration number 6927.